Return Policy

Your Satisfaction is Guaranteed

We’re confident that you’ll be overwhelmed by the world-class quality of RedPaddleCo boards and paddles. In fact, we back all SUP boards, as well as the rest of products, with a 14-day money back guarantee. If you are not satisfied beyond your expectations with your purchase for any reason you may return it in its original condition within 14 days of receipt for a full refund or exchange. It’s that simple.

Please note these terms when returning an order:

  1. We will refund the full purchase price of the order.
  2. All returns require obtaining a Return Merchandise Authorization (RMA) number. Please either email us or call us to get an RMA number prior to returning any merchandise.
  3. Refunds will only be made in the same form as the original payment within 14 days of our receipt of a return.
  4. We recommend using a shipping method that is traceable so that your shipment will not be lost or damaged during shipment. We cannot be responsible for defects or damage caused by customer error.

Returns on Damaged Goods

If your order arrives damaged upon delivery, please report it to us within 24 hours by either emailing us or by calling us. It is imperative that you contact us promptly so that we can work out the details with our shipper within the allowable time frame, and so that we can remedy the situation for you as quickly as possible.

Send All Returns to:

Bananaway shop
Eurora d.o.o.
Podmilscakova 46
1000 Ljubljana